The following concern regarding a series of GEICO homeowners insurance adjusters yields some insight into how the world’s largest insurance company “saves its customers money”. Five separate adjusters vistited an elderly man’s Hurricane Matthew ravaged home. Each time the individual adjusters asked the same questions not being aware of the efforts of the other adjusters. This means GEICO saved themselves money by not properly training their adjusters resulting in customer frustration and proving one usually gets what they pay for
Hurricane Matthew damaged my home requiring the installation of a new roof. I have had 5 adjusters since this life changing natural disaster with no continuity of handling this claim. The job of finding competent subcontractors has become my responsibility. I specifically asked GEICO about this prior to purchasing policy. I was assured they would completely handle the contractor coordination. Not true!
I am now struggling with finding people to do roofing and carpenter work, and do it with a estimate from their emergency contractor that assessed my damage. This person was going to do the repairs and then they were gone. I have had 2 estimates since with no union with the multiple adjusters. The change of adjuster every month is beyond my comprehension as what constitutes professional conduct. My advice to anyone shopping for coverage is go to a local company and pay a little more for an agent, and save yourself the extreme problems of dealing with someone 2000 miles away that avoid direct questions and real issues that impact your life and wallet.
My daughter who resides in Roswell, NM sent me this picture of a GEICO vehicle parked in a driveway. I only wish I could have warned these homeowners of the egregious isssues I had and am still having to sort out. The leaking roof has caused untold damages as I battle the insurance behemoth for damages and a fair settlement.