We rented a car from Enterprise in Dallas around a two months ago for a trip out to the Bay Area in California. I Preferred that to the hassle of flying and all the edgy, aggressive, over medicated folks on commercial planes these days.
We entered San Francisco area from Golden Gate Bridge and left the same way in the Nissan Rogue that Enterprise gave us a great two week rate on. On the way out(south bound I believe), the bridge cameras captured an image of our rental SUV tag. We were aware that we had 48 hours to pay off the toll to avoid a violation.
We went to the website trying the Pay-By-Plate option. It was not functioning and when we tried by phone, the attendant was uncooperative claiming the site was not down to her knowledge.
We took no action after that, and about 2 weeks later received a $22 pending charge from enterprise car tolls roslyn heights New York. There is no doubt that Enterprise is completely justified in billing us for the toll fee, but there is ZERO transparency here because we don’t know how much of the charge is for the toll fee, late charges, and any processing fees Enterprise levies. There is NO itemization! Has anybody else been through this? Me thinks car rental businesses just LOVE it when their customers go to San Francisco! Has many of earmarks of a tourist trap don’t you think?