I really should not be ranting about this Xcel Energy Disconnect Notice that we just got in the mail. I flat-out forgot to pay the bill which I usually do online.
What pisses me off is that I have never been late with my online electricity bill payment, but they send me this draconian disconnect notice which tells us we owe them a $125 disconnection fee over and above the bill for the electricity! We missed only this one month out of the 5 years of electric service we have had at this residence. Perhaps some sort of automated text or phone message reminding us we were late on our monthly payment would have been a more customer-centric way of handling things.
We certainly were at fault for not paying, but C’mon Excel! It was our first time. Give us a break. Geico insurance operates in a similar fashion by sending cancellation notices which really gets the customer’s attention to pony up and settle their debt. I guess if I sold electrical power for a living, then I would also threaten to cut off the electricity of deadbeats who habitually do not pay their bills. Have we gone full circle yet?
Also, read about how Xcel excludes mobile home residents from a free weatherization program that would save trailer park families money.